SAP Enterprise Cloud Services- Client Delivery Head (Remote) for German Client [ ]
- Job Type: Contract Full Time
Job Summary :
German speaking like Primary, English is secondary however, for a most suitable candidate language exemption is there. Important points for the role 1. Customer facing experience 2. Stake holder management 3. Quality management SAP experience preferably with Basis and fundamental understanding of cloud 4. Self-confident , let me drive attitude. SAP Enterprise Cloud Services ECS organization is responsible for providing cloud hosted infrastructure, technical application managed services to our SAP private cloud customers. The Client Delivery Manager is the main customer facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle. What you will do. · As Client Delivery Manager you will be responsible for the following tasks · Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP, for technical managed services. · Accountable for entire SAP ECS engagement across all lifecycle phases, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations. · Setup proactive service plan and conduct regular service review meetings with clients operational and strategic topics. · Act as an de-escalation point for delivery related topics Incidents, Service Requests and other customer requirements. · Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders. · Oversee client onboarding activities, upgrade migration projects, and other service delivery initiatives. · Support commercial change request management in the client lifecycle, perform contract compliance and risk management project and business risks. · Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams. · Share knowledge across CDM community
Job Details :
What you bring · 10 plus experience in customer facing or project management or SAP Technical or functional experience along with managing customers. · Fluency in Germany is mandatory, English is secondary preference. · Min. 6 years of working experience in Cloud technology or SAP related projects. · Strong customer orientation with a focus on relationship, expectation and de-escalation management. · managing infra related or SAP Basis projects is an added advantage. · Strong understanding of SAP Basis, system migrations and or functional SAP application knowledge. · Good understanding of technical infrastructure and virtualized system landscapes. · Knowledge of IT trends, their impact on business strategies, and SAPs strategy and service portfolio. · Ability to work effectively as a virtual member of a dynamic and dispersed team remote · SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.